How Do I Contact Support if I Need Help?

If you need assistance using the platform or have questions about your account, you can reach our support team in several ways.

Phone (toll-free):
(844) 259-0731
Available Monday through Friday, 9:00 AM - 5:00 PM Eastern Time.

Email:
support@1300help.com
You may email anytime, and a support representative will respond as soon as possible.

Our Knowledge Base is available 24/7 and contains articles and tutorials covering most platform features.
You can access it in two ways:

Click “Need Additional Help?” at the top-right corner of any page to search for support articles.
Open the Help Center from the bottom of the left navigation menu in your account dashboard.

The Knowledge Base is the fastest way to find answers to common questions, how-to guides, and troubleshooting steps.

Situation	Recommended Option
General questions, tutorials, or setup guidance	Use the Knowledge Base
Account-specific issues, technical problems, or anything requiring staff review	Email or call Support
Urgent issues during business hours	Call Support for the fastest response