Frequently Asked Questions
Explore our FAQs to get quick, clear solutions to common queries. You'll find everything you need to navigate the platform with ease!
- Do I need to collect payment from the client?
- How is my commission determined?
- How does the client get paid?
- What if my customer made a mistake when they entered their email but now they need a replacement?
- How do I curate a catalog myself instead of automating the creation of all available products?
- Can I choose a different decoration method for a specific product?
- Can I change the size or location of my logo on a garment?
- What is DIGISOFT® printing?
- Can I use my third party shipping account?
- Who charges my customer sales tax? Does it happen automatically?
- Can I add products you don't offer to my stores?
- Why do I have blank products displaying in my shop?
- How can I change or reset my account password?
- How can I help reset the password for an account I invited?
- How can I disable or delete an account I’ve created?
- What types of product decoration methods are available?
- Are customer transactions secure?
- Why is my uploaded design rotated?
- Is this platform really free?
- How do I get paid?
- Can I create discount codes?
- How do I ensure my design is only printed on the left chest?
- Why can't I see shop settings?