Product Packaging

How are orders packaged? Every order is packaged based on the specific items ordered using one of five packaging types: poly-mailer bags, cardboard hat boxes, bubble-mailer envelopes, protective mug boxes, or corrugated cardboard boxes. Fragile or delicate items always receive additional protective packaging as standard.

Note: Orders do not include packing slips or receipts. Use your order confirmation email for order details.

Below is a description of the different packaging types and when each is used.

Packaging Types & Use Cases

Poly-Mailer Bags

• Used for items that are soft, flexible, or durable enough to ship without rigid protection.

• Typical products include apparel, towels, blankets, bags, or smaller multi-piece orders.

• If an order includes items needing more protection (e.g. mugs), those items are individually packaged first before consolidation, so fragile items are never placed loosely in a poly bag.

Cardboard Hat Boxes

• Used for all hat orders.

• Each hat ships in its own protective cardboard box with air pillows to prevent damage.

• Up to 5 hats may be packed into a single box. If an order contains more than 5 hats, the additional hats are packed into a second box.

• If hats are ordered alongside other items, the hat box is packed separately before the overall consolidation.

Bubble-Mailer Envelopes

• Used for small, fragile or thin items that need more padding than a poly bag — e.g. ornaments, coasters, luggage tags.

• Bubble-mailers are used whenever these items are ordered alone or along with other items; the items are individually placed in the bubble envelope before any consolidation.

Protective Mug Packaging

• All 11 oz and 15 oz ceramic mugs ship in individual cardboard mug boxes equipped with custom plastic inserts designed to absorb shock and prevent breakage.

• Dimensions:

  • 11 oz mug box: 6.0″ × 5.0″ × 3.8″

  • 15 oz mug box: 6.75″ × 5.75″ × 4.5″- Note: Box dimensions are subject to change if packaging materials or suppliers are updated. Verify these measurements are current before using them for compatibility planning.

• If mugs are ordered with other items, they are individually boxed first, then consolidated into a larger corrugated carton for shipment.

Corrugated Cardboard Boxes (Full Boxes)

• Used for larger multi-item orders or orders containing items that cannot fit safely in a poly bag or mailer.

• All individually packaged items (such as mugs and hats) are boxed first. Those inner boxes, along with any unpackaged items, are then placed into a larger corrugated carton for shipment.

• The box size depends on the overall order volume and product dimensions. You cannot select or request specific packaging — all packaging decisions are handled automatically based on order contents to ensure safe, efficient delivery.

Fulfillment Address

All orders are produced and shipped from Bespoke Labs' Detroit manufacturing facility:
1300 Rosa Parks Blvd., Detroit, MI 48216

For additional shipping questions, see the Shipping Help article.