Replacement and Return Policies

Quality Guarantee & What We Cover

We guarantee product quality and workmanship. If an item has a manufacturing defect or printing error — for example, a misprint, misalignment, damage due to production or decoration, or items lost/damaged in transit — we will replace the lost or defective item at no cost to you or your customer. 

What We Cannot Accept

We do not accept returns or exchanges when a customer’s request is based on:

• Incorrect or mistaken product choice (e.g. wrong item type)

• Incorrect size selection

• Wrong design or spelling

• Incorrect quantity ordered

• Changes in desired delivery timing

Because these choices are made by the customer at order time, we cannot offer replacements or returns for them. Customers are encouraged to double-check their order before completing it.

How Customers Request Support

• Customers needing assistance (for defects or order-related issues) should use the “Contact Us” form or the customer-service email address listed in your shop’s footer.

• If customers contact you directly, please refer them to those official support channels to ensure efficient processing and support.

Why This Policy Is Important for Shop Owners

• It ensures production quality and printing standards are upheld.

• It sets clear expectations for customers around what qualifies for replacement and what does not.

• It helps avoid confusion, returns abuse, and unnecessary shipping and production costs.

• It protects you from liability when customers simply change their minds, select incorrectly, or make ordering mistakes.

For more information on what to do if your customer is in need of order-related support, please review the help article here.