Replacement and Return Policies

What is the return and replacement policy?

We guarantee product quality and workmanship. If an item has a manufacturing defect, printing error, or is lost or damaged in transit, we will replace it at no cost to you or your customer. We do not accept returns or exchanges for customer ordering mistakes, such as wrong size, wrong design, or incorrect product selection.

What does the quality guarantee cover?

We guarantee product quality and workmanship. If an item has a manufacturing defect or printing error — for example, a misprint, misalignment, damage due to production or decoration, or items lost/damaged in transit — we will replace the lost or defective item at no cost to you or your customer. 

What reasons are not eligible for a return or exchange?

We do not accept returns or exchanges when a customer’s request is based on:

• Incorrect or mistaken product choice (e.g. wrong item type)

• Incorrect size selection

• Wrong design or spelling

• Incorrect quantity ordered

• Changes in desired delivery timing

Because these choices are made by the customer at the time of ordering, we cannot offer replacements or returns for them. We encourage customers to carefully review their order — including item type, size, design, spelling, and quantity — before completing their purchase.

How to Request Support

• Customers needing assistance (for defects or order-related issues) should use the “Contact Us” form or the customer-service email address listed in your shop’s footer.

• If a customer contacts you directly, please refer them to the "Contact Us" form or the customer service email address in your shop's footer to ensure their request is handled efficiently.

• When submitting a support request for a defect or transit issue, customers should include the following:

  1. Order number
  2. A clear photo showing the defect, misprint, or damage
  3. A brief description of the issue

Why This Policy Is Important for Shop Owners

• It ensures production quality and printing standards are upheld.

• It sets clear expectations for customers around what qualifies for replacement and what does not.

• It helps avoid confusion, returns abuse, and unnecessary shipping and production costs.

• It protects you from liability when customers simply change their minds, select incorrectly, or make ordering mistakes.

For step-by-step guidance on handling a customer order issue, see What to Do If Your Customer Has an Issue With an Order.