For Shop Creators:
Now that you’ve received your account invitation email, you’re ready to get started. Use the steps below to reset your password, explore the platform, and get help whenever you need it.
Reset Your Password:
The invitation you received includes your account email and a temporary password for your first login.
On your first login, reset your password by clicking your account email address in the bottom-left corner of the screen, then selecting Reset Password.
Learn About the Platform and Start Creating:
Our onboarding experience connects you with content to help you learn the platform inside and out and guides you through the creation of your first shop. The onboarding experience stays active until you're ready to turn it off — just click the Expert link below the onboarding module. As you complete each step, click Home in the left navigation menu to return to the onboarding checklist.
Getting Help:
Access additional help articles anytime by clicking the Help link in the top-right corner of any page, or by selecting Help Center in the left navigation menu.
For Shop Administrators:
Once your account request has been validated, you will receive an invitation to activate your account.
Reset Your Password:
The invitation you received includes your account email and a temporary password for your first login.
On your first login, reset your password by clicking your account email address in the bottom-left corner of the screen, then selecting Reset Password.
Learn About the Platform and Get Started:
Our onboarding experience will connect you with content to help you get to know the ins and outs of the platform and guide you through the process of adding accounts to your team and creating your first shop.
Create Accounts for Your Team:
When your team members create their shops, you'll gain visibility into their shop creation and sales activity — helping you reduce administrative work and focus on driving revenue.
Follow our step-by-step tutorial on Account Creation here for more information about the types of accounts you can create and how we’ve automated the commission process.
The onboarding experience will remain active until you decide you’re an expert, at which point you can turn it off by clicking the “Expert” link below the onboarding module.
Getting Help:
Access additional help articles anytime by clicking the Help link in the top-right corner of any page, or by selecting Help Center in the left navigation menu.
You can reach our support team by email at support@1300help.com or by phone at (844) 259-0731, Monday–Friday, 9 AM–5 PM ET.
Please note: Turning off the onboarding experience will also remove the Help link from the top-right corner of each page. To continue accessing help articles, use Help Center in the left navigation menu.