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Account Types

The platform has three account types: Shop Administrator, Shop Creator, and Report Viewer. Each account type controls what you can see and do within the platform. Account types are assigned by a Shop Administrator. To check your account type, look at the User Tile at the bottom-left corner of your dashboard.

What can a Shop Administrator do?

Shop Administrators manage all shops within the company directory.

Permissions include:

  • Creating and managing shops

  • Inviting and managing Shop Creators

  • Assigning account types

  • Viewing reports for all shops in the directory

  • Adjusting pricing, markup rules, and payables

  • Sharing commission and markup with other users or payees

Shop Administrators have the highest level of access and are responsible for overall directory configuration.

What can a Shop Creator do?

Shop Creators can create and manage their own shops.

Permissions include:

  • Creating shops

  • Managing products, pricing, markup, and shop settings

  • Viewing reports for their own shops only

  • Sharing markup with payees when needed

Shop Creators do not have visibility into other users’ shops and cannot change directory-level settings.

Shop Creators cannot invite or manage Report Viewers — that permission is reserved for Shop Administrators.

Report Viewer

A Report Viewer has read-only access to reporting. They cannot create or modify shops, products, pricing, or payables.

Permissions include:

  • Viewing reports for shops they have been granted access to

  • Viewing sales, orders, and performance metrics

  • Viewing their own earnings only, if attached to a payable

Report Viewer access is granted by a Shop Administrator. Contact your administrator to request access to specific shops or to be added as a Report Viewer.

What is a payable?

A Payable is not an account type. It is a designated recipient for profit sharing — either a platform user or an external party (such as a vendor or partner). Note: if the payable represents a non-user (such as an external vendor), payout delivery is handled outside the platform according to your business's payment process.

Important notes:

  • Shop Administrators can share both base commission and markup with payables

  • Shop Creators can share markup only.

  • Payables may represent users or non-users depending on the business need. Non-user payables do not have platform access; their earnings are recorded in the system but paid out via your organisation's external payment process.

To set up a payable, see How to Add a Payable.

Summary

  • Shop Administrators manage everything across the directory.

  • Shop Creators manage the shops they build.

  • Report Viewers have reporting-only access.

  • Payables are entities used for profit-sharing rules, not users.